Building Vigilance. Empowering Action. Protecting Lives.
In the face of rising security threats and an increasingly unpredictable world, effective security is more than just maintaining a visible presence—it’s about heightened awareness, precision, and decisive action. The Guardian Mindset training course is designed to transform your frontline security operatives into proactive, confident professionals who can detect threats early, manage suspicious behaviour, and enhance customer service—all while ensuring a safe and secure environment.
With over 10 years experience in Security Management and also a Behaviour Detection Officer (BDO) trained by Profile Aware, Elizabeth Klanga has developed this unique course to equip, build, and empower security operatives and front of house employees. Her goal is to instill critical skills, and the mindset needed for operatives to anticipate and prevent threats while fostering an environment of service excellence and security. This CPD-accredited course bridges the gap between situational awareness and exceptional customer service.
What This Course Delivers:
💥 Heightened Situational Awareness
Your team will learn to assess environments thoroughly, establish baseline behaviours, and detect subtle behavioural cues that signal potential threats. By becoming highly attuned to their surroundings, your team will ensure no threat goes unnoticed.
💥 Hostile Reconnaissance Awareness
Learn to recognize the tactics used by hostile individuals to gather intelligence—subtle surveillance, behaviour patterns, and indicators that often go unnoticed. Your team will be equipped with the tools and knowledge to spot these early warning signs and act before a threat escalates.
💥 Getting into the Hostile Mindset
Participants will engage in site-specific activities that simulate the mindset of a hostile individual. They’ll learn how potential threats think, behave, and act. By understanding the mindset of hostile actors, your team will be empowered to anticipate and respond with precision, reducing the chances of an attack occurring.
💥 The Link Between Security & Customer Service
Security and customer service go hand in hand. Through techniques like the Power of Hello, your team will learn to confidently engage with customers while subtly asserting their presence as guardians of safety. This proactive approach deters potential threats while creating a welcoming environment for staff and visitors.
💥 Key Messages Tailored to Your Site
This course is customized to address your unique security needs. Your team will learn communication strategies that align with your specific business, industry, and risk profile. This ensures that your operatives respond appropriately to each situation, creating a cohesive security strategy.
💥 Practical Application of SCaN Training (See, Check, Notify)
The See, Check, Notify (SCaN) framework is an industry-standard method for assessing potential threats. Your team will gain invaluable insight into how to apply this simple yet effective framework across a variety of situations—improving response times, behaviour assessment, and threat management.
💥 Confidence in Handling Suspicious Activity
Through scenario-based training and role-playing exercises, your operatives will learn how to approach, challenge, and report suspicious behaviour with professionalism and authority. This will ensure that all security threats are handled efficiently, with confidence and control.
A Transformative Training Experience
This course is delivered in intensive two-hour sessions or as a full-day immersive program. Whichever format you choose, Guardian Mindset is adaptable to meet your site’s specific security needs. With real-world case studies, interactive exercises, and tailored learning, your team will leave the training empowered, aware, and ready to act decisively when threats arise.
Empower Your Team. Elevate Your Security.
This is more than just a training session—it’s a game-changing transformation for your team. Equip your operatives with the skills and confidence to anticipate, prevent, and respond to threats while delivering exceptional service to those you protect.
🚨 Book Your CPD-Accredited Training Today! 🚨